Terms of service

Wisty generates and hosts internal apps connected to Salesforce. Apps can run inside Salesforce or through a share link. Subject to these terms, we grant you a non-exclusive, non-transferable right to use the service for your organisation’s internal business purposes during your trial or paid subscription.

Wisty is an independent product and is not made, endorsed, or supported by Salesforce, Inc. Your use of Salesforce is governed by your agreement with Salesforce.

You are responsible for providing accurate account information, managing access to your workspace and published apps, and ensuring that your authorised users comply with these terms. Keep sign-in credentials confidential and notify security@wisty.ai promptly if you suspect unauthorised access.

You must be authorised to connect each Salesforce org and permit the processing needed to provide the service. Salesforce reads and writes run within the permissions of the signed-in Salesforce user. You are responsible for configuring access and app permissions appropriately.

The data processing agreement forms part of these terms and governs personal data we process on your behalf. The privacy policy explains processing for our own purposes. The security page describes technical controls and is informational.

AI-generated apps may contain errors. You are responsible for reviewing and testing generated apps before publishing or using them, including their Salesforce reads and writes. Wisty operates and maintains the platform runtime.

Only submit content that you are authorised to provide to the service and its AI providers. Your organisation’s policies on AI use and data handling remain your responsibility.

You retain your rights in the data, instructions, files, and Salesforce metadata you provide. You grant Wisty the limited rights needed to host and process that content to provide, support, secure, and improve the service, including the generation diagnostics described in the DPA. We do not use your content to train AI models.

We may create aggregated, de-identified statistics about how the service is used, such as the kinds of apps customers build, and use or publish them for any purpose. These statistics do not identify you, your users, or any individual, and do not reproduce your content.

As between you and Wisty, you own the generated output. We assign to you any rights we hold in that output, excluding Wisty platform code and third-party components. Those components remain subject to their applicable licences. Generated output may not be unique or eligible for intellectual property protection, and this assignment does not restrict Wisty from generating the same or similar output for other customers.

You may use and modify generated output after your subscription ends, but continued access to Wisty’s hosting and runtime requires an active entitlement to the service. Wisty and its licensors retain all rights in the platform, runtime, and brand. We may use feedback you provide without compensation or obligation to you.

You must not use the service unlawfully, infringe others’ rights, process data without authorisation, access another customer’s data, or interfere with the service. You must not bypass the sandbox or access controls, reverse-engineer or resell the Wisty platform, or create workspaces to evade trial or plan limits. You must not submit content or use the service in ways that breach the usage policies of Wisty’s AI providers. These restrictions do not prevent use or modification of generated output as permitted above, or activities that applicable law does not allow us to restrict.

Trial allowances, plan prices, and usage limits are shown on the pricing page and at checkout. Trial credits expire at the end of the trial. Subscription credits renew monthly and do not roll over. On-demand credit packs do not expire while your paid plan remains active. The number of credits a generation uses depends on the work performed, and may change as we update our models and service.

Paid subscriptions renew automatically each month until cancelled. You may cancel through the billing portal. Cancellation and downgrades take effect at the end of the current billing period; upgrades take effect immediately. Fees are non-refundable except as stated in these terms or required by law.

Polar Software Inc. is our merchant of record and handles payments, invoices, VAT, and sales tax. Applicable prices and taxes are shown at checkout. Polar’s purchase terms also apply. If payment fails, we will notify you and may suspend paid access if the balance remains unpaid.

We will give at least 30 days’ notice by email of price increases. An increase will not apply before your next renewal.

Each party will protect the other’s confidential information and use it only to perform this agreement. Confidential information includes customer content and information reasonably understood to be confidential. It may be disclosed only to personnel and service providers who need access and are bound by confidentiality obligations.

This obligation does not apply to information that is public through no breach of this agreement, was already lawfully known, is independently developed, or is lawfully received from another source, or to aggregated, de-identified statistics described in section 5. A party may disclose information where required by law, with prior notice where legally permitted. These obligations continue after the agreement ends.

We do not provide a service-level or uptime guarantee under these terms. We may add, change, or discontinue features and will give reasonable advance notice of material reductions in functionality. Changes needed to address security risks or legal requirements may take effect immediately.

You may end the agreement by deleting your workspace or contacting legal@wisty.ai. Cancelling a subscription ends paid access at the end of the billing period and does not itself delete the workspace. Data return and deletion are governed by the DPA.

We may suspend access to investigate or address a breach of these terms, non-payment, or a security risk. We may terminate for a material breach, immediately where necessary to protect the service or other customers. We may otherwise terminate with 30 days’ notice. If we terminate for reasons other than your breach, we will refund prepaid subscription fees for the period after termination. Trial access may be changed or ended at any time without notice.

Termination does not affect accrued payment obligations. The provisions on ownership, confidentiality, liability, and disputes continue to apply where relevant after termination.

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties, including fitness for a particular purpose and non-infringement. We do not warrant that the service or generated apps will be error-free, uninterrupted, or meet your requirements. These disclaimers do not remove our express obligations under the DPA.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, including lost profits or lost data. Wisty’s total aggregate liability arising out of or relating to the service, these terms, and the DPA is limited to the fees you paid for the service in the 12 months preceding the event giving rise to the claim. Nothing limits liability for gross negligence, intentional misconduct, or liability that cannot be limited under applicable law.

You will indemnify Wisty against third-party claims, including resulting damages and reasonable legal costs, arising from your content, your instructions, your use of Salesforce through the service, or apps you publish, except to the extent a claim results from Wisty’s breach of these terms. We will notify you promptly of any such claim and cooperate with you in defending it.

We will notify workspace administrators by email at least 30 days before material changes take effect. Continued use after that date constitutes acceptance. If you do not accept the changes, you may terminate before they take effect.

These terms are governed by Norwegian law. The courts of Oslo, Norway have exclusive jurisdiction over disputes arising out of or relating to these terms. Either party may seek injunctive or other urgent relief in any competent court.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages at Salesforce or at infrastructure and AI providers. This does not excuse payment obligations.

Wisty may assign this agreement in connection with a merger, acquisition, or sale of assets. Otherwise, neither party may assign it without the other’s consent, which will not be unreasonably withheld. If any provision is unenforceable, the rest remains in effect. These terms, the DPA, and the documents they reference are the entire agreement between us and replace any earlier discussions. Not enforcing a provision is not a waiver of it.

Wisty Labs AS, org. nr. 938 423 490, Elisenbergveien 34, 0263 Oslo, Norway. Questions about these terms: legal@wisty.ai.