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Open the account menu at the bottom of the sidebar and click Plans & Credits. Workspace admins can open this page. Only the workspace owner can buy, change, or cancel anything on it. Plan and credit changes happen in Wisty. Payment methods, invoices, and cancellation are in the billing portal hosted by Polar, Wisty’s payment provider and merchant of record.

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Who manages billing

The workspace owner is the admin who started the workspace’s first checkout. The owner chooses and changes plans, buys credits, and opens the billing portal. Upgrades charge the owner’s card on file, so no one else can start them. Other admins see plans and prices with the buttons turned off. Members see the shared credit balance but not this page. To hand billing to another admin, email support@wisty.ai with the workspace name and the new owner’s email. If the owner leaves the workspace, nobody can buy credits or change the plan until billing moves to someone else. Each workspace has its own subscription, credits, and invoices, even when the same person pays for more than one.

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Choose your first paid plan

  1. Open Plans & Credits.
  2. Select the monthly credit volume on the Starter or Team card.
  3. Click Choose Starter or Choose Team.
  4. Review the price and complete checkout.
After payment, your plan and balance update on the page. Credits may take a moment to appear after the payment confirmation. See Credits and plans to compare viewer allowances and publishing limits.

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Change your plan or credit volume

  1. Select a monthly credit volume on the relevant plan card.
  2. Click Change volume for your current plan, Upgrade to Team, or Switch to Starter.
  3. Review the plan, monthly credits, subscription price, and effective date.
  4. Confirm the change using the action shown in the dialog.
The review dialog shows Prorated charge for an upgrade; Polar calculates the exact charge when it processes the change. A scheduled change appears in a banner. To undo it, click Cancel scheduled change and complete the change in the billing portal.

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Buy on-demand credits

  1. Find Need more credits now? on Plans & Credits.
  2. Choose an amount.
  3. Click Buy credits and complete checkout.
The credits join your shared balance after payment confirms. They’re used after monthly credits and don’t expire while your paid plan is active. Packs are available on a paid subscription, including during a failed-payment grace period. They’re unavailable during a trial or while your subscription is scheduled to cancel. For regular use, compare the pack price with increasing your monthly volume.

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Update payment details or download invoices

Click Manage billing to open the billing portal. Use it to update your payment method, view billing history, or download invoices. Polar handles checkout and tax collection. VAT or sales tax is calculated at checkout, and payments appear with a Polar descriptor on your card statement.

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If a payment fails

When the page shows Your last payment didn’t go through, click Update payment method to open the billing portal. Your team keeps access while Polar retries payment, but a failed renewal doesn’t add monthly credits. Building uses the remaining balance. If the subscription ends after unsuccessful retries, new builds and viewer access stop.

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Cancel your subscription

  1. Click Manage billing.
  2. Cancel the subscription in the billing portal.
  3. Return to Plans & Credits and check the cancellation date.
Your plan stays active until the end of the paid period. To reverse a scheduled cancellation, click Keep plan and complete the change in the portal. After the subscription ends, new generations and new viewer access stop. Canceling doesn’t delete your projects or chat history. On-demand credits are saved and become usable again when you reactivate. To reactivate, choose a plan from the cards on Plans & Credits and complete a new checkout.